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Tesla Solar/Solar City – WARNING!!! – Before you order your solar and Powerwall

Tesla Solar/Solar City – WARNING!!! – Before you order your solar and Powerwall

Tesla Solar failed to meet our Expectations by promising one thing and delivering another.

I’m a licensed General Contractor (GC) in San Diego, California who works as a Construction Manager for one of the largest real estate groups in the United States.
My only specific request was to NOT HAVE EXPOSED CONDUIT, just like the Tesla advertisements. The sales team agreed, we approved the cost, we received financing and off we went.

The Tesla installer showed up the prior evening of installation and confirmed the installation was going to be performed with no conduits; however, the next day, the same installer starting installing CONDUIT!! They put the conduit everywhere - I’m talking everywhere: a large, ugly 2” pipe running in the front of my house right over my front door!! Might as well have been a red clown nose the size of my front door.

Calling the manager, he stated lies! telling us, “Tesla’s not able to run the electrical conduit in the attic.”

As a general contractor, I knew he was lying. The Tesla’s manager, then threatened “We can stop everyone now” and delay the project. Oh and now they can run the conduit in the attic for an extra $1,700.00. My wife and I both agreed we shouldn’t have to pay, since we had already paid the $45,000 for our system.

As a GC, I wanted to invite folks to my house and promote Tesla Solar. Tesla’s sales representative really dropped the ball, despite our repeated attempts to communicate Tesla Solar did not provide enough information to help the consumer understand what we’re getting. (Your plans should be around 8 pages, don’t accept less!!!)

We’re not out to hurt Tesla Solar, we only wish others who hire Tesla Solar not experience disappointment.

Tesla, please don’t hurt your customers who believe in you. Tesla’s Resolutions team failed to make any concessions, despite the fact it was their sales representative’s screw-up. (FYI – Sales representative left Tesla prior to the completion of my system).

Please let us know your experiences with Tesla Solar and share your thoughts with us.

lilbean | 2019年6月14日

Thank you. That sounds awful.

jptrava | 2019年6月18日

So what did you end up doing?

misc | 2019年6月19日

I had a very similar issue with Tesla prior to the installation. To call the Tesla sales rep that managed my project (one of many) incompetent would be an understatement. Perhaps they should hire folks that have a construction background or at least a remote idea what a piece of conduit is... The installers on the other side were reasonable and accommodating. We ended up tearing the sheetrock off the wall behind the Powerwall, semi-recessed the gateway and run all wires hidden in the walls. The end-result was great and clean looking, but getting there was... challenging.

pks | 2019年6月21日

I went through Tesla’s resolution team, presenting all the evidence (emails, phone records and drawings) showing Tesla their sales department dropped the ball. The end result was kinda of funny. Even know they did not provide me with a set of plans, they showed me a drawing (one page) where is shows an outline of the install. In the drawing legend it shows the conduit but it’s not marked up in the drawing. The resolution team did not know how to read the drawing and claimed it’s showing on that page.

Tesla is not going to do anything to help, so i’m here trying to warn people. (I could sue, but not sure if that’s the right thing to do?) Hopefully Elon Musk will read this and recognize a change needs to happen, in order for Tesla solar to stay in business.

lilbean | 2019年6月27日

Thanks for the info @pks and @misc. I hope our install goes well also. A crappy installation is unacceptable.

jenniferwaterman1 | 2019年7月15日

Our experience with Tesla Solar has been horrible as well, completely the opposite of the experience we had with purchasing our model S. We were also looking forward to showing off our solar and Powerwall system, but the project that we initiated in February has now been stalled for 4 months at the schedule installation stage. Everything is complete that I have control over; final plans, new roof, permits from the town, application to the utility, etc... The customer service and responsiveness has been abysmal and my weekly emails and phone calls result in the same answer of "someone will get in touch soon to schedule your work". I just hope we can get our system installed before the end of the year to capture the full tax credit. I was consoling myself with the thought that when they finally install the system it will be something I can enjoy, but your post makes me worry about that now too!

gregbrew | 2019年7月16日

The most pertinent question is: Was the "no visible conduit" provision *in the contract*?

If it wasn't, why did you sign it?

Enery User at Home | 2019年7月18日

To get Elon to read it, it's probably got to be a twitter thing. Using twitter will also help because it's a public forum which can add public relations pressure to your case. This is a private forum.
I too have that conduit all over the place but was fortunate that it's in the back of the house.

hantejm | 2019年7月18日

Another thing to consider is maintenance. Our system was installed several years ago by SolarCity, prior to their acquisition by Tesla. We recently needed the system removed temporarily to have our house re-roofed. Submitted the request for removal in June. Earliest date available through Tesla to remove the panels was in October.

Also, our system started having issues producing power. A technician inspected the system on 11/13/18 and left a message that our panels need to be replaced because they were part of a defective batch of panels. He mentioned that someone would be contacting me to schedule the replacement. No one called, so I emailed customer support for the status on 11/30. On 12/6 customer support responded saying they were waiting on a shipment of panels. It's now July and still no replacements.

Funny, now their web site provides virtually no solar system information or monitoring. It's basically there to sell cars. I was actually considering purchasing a Tesla vehicle, but based on their solar support I dropped that idea.

bp | 2019年7月19日

We're on the other side of the fence - we've owned 3 Tesla vehicle (starting in early 2013) and have considered purchasing Tesla solar panels & PowerWalls.

We've been extremely satisfied with the vehicles and overall support (even with the recent crush caused by the huge number of new Model 3's).

But their support for solar customers appears to be quite different - and a concern. The overall direction for the business has been downward with decreasing marketshare.

The solar business may be a casualty of Tesla being a public company and the push to hit numbers every quarter, making it more difficult for Tesla to allocate resources on their smaller revenue stream from solar.

Musk continues to make statements that they are anticipating a turnaround for their energy products - still waiting to see evidence of that.

Windsurfer | 2019年7月19日

I emailed Tesla for a quote for solar panels and a PowerWall a couple of months ago and never had even the courtesy of a response. I've had two Teslas (an S and a 3) and love the cars but this terrible service is concerning.