Hey guys, it's been almost 2 months since I took delivery of my existing inventory, pre-raven, MX 100D that I ordered June 1st and took delivery on June 10. This was supposed to come with FUSC. I did not discover it until 2 weeks into my ownership when I first used the Supercharger and it charged me.
Called my SA and said he'll look into it and that he's almost certain it's an admin error and they will correct it and give me a refund. Since it was a quarter end, I did not panic and I knew they were going crazy with deliveries.
Long story short, several emails back and forth with my SA, I still don't have FUSC. :( This is getting frustrating and when I told my SA that I may seek some legal assistance to help me resolve this matter, he said once I do that, he can't talk to me any longer and that Tesla's legal team will have to start dealing with my legal counsel.
He claims he's escalated it to his regional manager, that they are seeing it from their end, but I'm clearly still getting charged. He said it's not just me and that there's others that they are also trying to resolve.
I want to seek your collective wisdom as I am at wits end here. FUSC is the main factor we pulled the trigger on the purchase and are currently scheduled to do a cross-country (NY - CA) road trip with the family that includes (ironically) a Factory Tour in Fremont.
What do you think are my options in this predicament? Thanks!