Submitted by john on Mon, 2016-04-25 18:24
With Tesla now sitting with over 350,000 orders for the Model 3, it appears to me that it would be a fantastic service to its customers to inform us as to our position within each regional queue. This information could be made available in our account and would be updated once a month to reflect deliveries and cancellations. Additionally, know a little more about the roll out strategy would be helpful. For example, do all orders for a region have to be filled before the next region receives any vehicles or is it all of the orders that preceded ones order in time have to be filled. If the former, since they keep taking new orders does that mean someone in New Mexico has to wait until all orders from CA, NV, AZ and UT have to be filled first? Will they require a specific configuration or will the orders be customized and will it make any difference on deliveries?
It seems to me that by having an open and well defined process customers can rest assured that the company is treating them fairly and that those of us that rushed to place an order and tie up our funds are rewarded for our efforts. I don't think that making it a mystery process is the way to treat your potential future customers. It would also reduce calls from buyers wanting to know where they are in the queue and increase web site visits to check on current status and to be informed on the latest status of production. While Apple started this pre-order business they at least knew to provide the prospective buyer with a delivery window (which could change). Something similar from Tesla would be great!