Submitted by marcb on Mon, 2016-06-06 13:06
I ran into a deer on the highway in my Model S. Telsa told me there are no authorized body shops in Vermont. The closest one is 4 hours away, a $1,400 round trip tow job. I talked with the Jonathan, the service manager in Watertown, MA and he told me Telsa couldn't help with the tow because it's a non-warranty issue.
When I bought my Tesla I was concerned there was no service center in Burlington, Vermont where I live. The sales team assured me Tesla would provide good service options. I don't feel Tesla is honoring this pledge and I am researching my options.
Has this happened to anybody else?