Submitted by gvsuresh on Tue, 2017-10-03 16:32
I ordered a custom Model X on Sep 15 2017. Before placing the order the website indicated a delivery of November. Once the order was placed my account showed a delivery date of late Nov-early Dec although the website still continued to indicate a delivery date of November for new orders. Contacted my advisor who suggested I need not worry as the delivery would most likely be in Nov.
Was contacted by a sales exec two days before the end of the Sep quarter offering me an inventory vehicle that was similar to the one I had ordered except for the paint. He seemed to suggest that I was getting it at a lower price but would have to sign the papers within two days, start paying for the lease and turn in my trade-in vehicle and wait for two to three weeks for delivery. When asked how I was supposed to commute after I turn in my trade-in, he offered to check if I could have a loaner for the period. When I asked for the deal in writing I received a proposal for a vehicle that was exactly the price I would pay if I custom ordered it and I would be given a ICE rental from Enterprise until the car was delivered. Naturally I declined the offer as the car was not exactly what I ordered and did not want to pay for a car that I would not have a chance to checkout for two to three weeks, give up my current car and drive a lousy rental. Obviously Tesla was trying to pump up their quarterly delivery numbers while not giving me any advantage in return.
Now, two days later my account now shows that the delivery of the car I ordered is pushed to late Dec-early January 2018 while the website shows a delivery date of Dec 2017 for new custom orders. Makes one wonder if Tesla is playing the "bait and switch" games to force customers into buying cars that are unsold and they may have on inventory.
I'm curious to know if anyone else faced this situation and what happened in their case. I had read one other post with a similar story with no conclusion.